Payment Policy
Individual Bookings:
The bookings will only be undertaken by providing credit card details. We accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.
Completing the reservation form will not constitute a confirmed reservation. The Park Grand Hotels London will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.
Group Bookings:
All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings.
Cancellation Policy
Individual Bookings:
Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, the hotel will charge for one night's accommodation.
Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking.
Group Bookings:
All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified, unless otherwise agreed in writing. All cancellations must be made directly to the Groups' Desk London by fax or email and we will ask for proof of written cancellation.